This Privacy Policy explains how Excelax IT Solutions (“Excelax”, “we”, “us”, or “our”) collects, uses, shares, stores, and protects personal data when you visit our website, create an account, purchase services, or contact support. We process personal data in accordance with applicable Nigerian data-protection law, including the Nigeria Data Protection Act 2023.
1. Data we collect
We may collect identity and contact details, account credentials, billing and transaction records, domain-registration contacts, service configuration, support communications, IP addresses, device and browser information, security logs, and usage information required to operate the service.
2. Why we process data
We process data to create and secure accounts; provide hosting, domain, DNS, billing, and support services; process payments; prevent fraud and abuse; maintain records; communicate service notices; comply with legal obligations; and improve reliability. Depending on the activity, processing is based on contract, legal obligation, legitimate interests, consent, or another lawful basis recognised by applicable law.
3. Domains and public registration data
Domain registration requires information to be shared with registrars and registries. Some registration information may be published or disclosed where registry rules or law require it. WHOIS privacy is applied only where supported and does not prevent lawful disclosure to registries, regulators, courts, or authorised investigators.
4. Service providers and disclosures
We may share necessary data with payment processors, domain registrars and registries, infrastructure and security providers, email and support systems, professional advisers, and public authorities acting lawfully. Providers receive only the information reasonably required for their role and are expected to protect it. We do not sell personal data.
5. International processing
Some providers may process data outside Nigeria. Where required, we use contractual, organisational, or other lawful safeguards appropriate to the transfer and the sensitivity of the data.
6. Cookies and similar technologies
Necessary cookies keep sessions secure, remember account and currency choices, and enable checkout. Optional analytics or communication tools may use additional cookies or local storage. Where consent is legally required, optional technologies should not be activated until consent is obtained. Browser settings can restrict cookies, although essential site functions may then fail.
7. Retention
We retain data for as long as needed to provide services, protect the platform, resolve disputes, enforce agreements, and meet tax, accounting, registry, and legal requirements. Retention periods differ by record type. Backups and security logs may remain for a limited period after live data is deleted.
8. Security
We use reasonable technical and organisational measures designed to prevent unauthorised access, alteration, loss, or disclosure. No online service can guarantee absolute security. Customers must protect credentials, devices, and applications under their control.
9. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some requests may be limited where data must be retained for contract, fraud prevention, registry, tax, security, or legal reasons. We may verify identity before acting on a request.
10. Complaints and contact
Privacy requests may be submitted through the Excelax contact page, the authenticated client-area ticket system, or support@excelax.com. Abuse and security reports may be sent to abuse@excelax.com. Our published business address is Suite C5 Block C, Millennium Plaza, Onitsha–Enugu Expressway, opposite ABS, Awka 420110, Anambra State, Nigeria.
If a concern is not resolved, you may have the right to complain to the Nigeria Data Protection Commission.
11. Changes
We may revise this policy when our services, providers, or legal obligations change. The effective date above identifies the current version.