1. Information We Collect

We may collect account identity details, email addresses, billing information, domain registration data, IP addresses, device information, service logs, support messages, and usage records needed to deliver and secure our services.

2. How We Use Information

We use information to provision services, process payments, verify accounts, provide support, prevent abuse, secure our network, improve performance, meet legal obligations, and send service-related notifications.

3. Payments and Third Parties

Payment processors, registrars, infrastructure partners, security tools, and support providers may process limited information where necessary to deliver Excelax services. We do not sell customer personal data.

4. Cookies and Analytics

Excelax may use cookies and similar technologies for session management, security, preferences, analytics, and service improvement. You can manage cookie behavior through your browser settings.

5. Security

We apply technical and operational safeguards to protect information, including access controls, monitoring, encryption where appropriate, and abuse-prevention systems. Customers remain responsible for protecting their own passwords and account access.

6. Retention

We retain information only as long as needed for active services, billing, support, compliance, fraud prevention, dispute handling, and lawful business records.

7. Customer Rights

Depending on applicable law, you may request access, correction, deletion, restriction, or export of personal information. Some records may need to be retained for legal, billing, security, or service continuity reasons.

8. Updates

We may update this Privacy Policy as our services or legal requirements change. The latest version applies when published on the Excelax website.

9. Contact

Privacy questions can be sent to support@excelax.com or abuse@excelax.com.