Service terms written for reliable hosting operations.
These Terms explain the conditions for using Excelax IT Solutions hosting, domain, email, cloud, and infrastructure services. By ordering, renewing, or using our services, you agree to comply with these terms and any applicable product policies.
1. Services
Excelax provides web hosting, domain registration support, cloud infrastructure, security, email, and related technical services. Service availability, features, and limits depend on the plan selected during checkout.
2. Account Responsibility
You are responsible for keeping account credentials secure, maintaining accurate billing information, and ensuring that websites, applications, files, and email activity hosted through your account comply with applicable laws and acceptable-use standards.
3. Payments and Renewals
Services must be paid for before activation or renewal. Failure to pay invoices by their due date may result in suspension, late fees, data removal, or termination according to the billing rules shown in your client area.
4. Domains
Domain registrations, renewals, transfers, and contact updates are subject to registry and registrar rules. You are responsible for confirming spelling, ownership details, renewal dates, and transfer authorization information before submitting domain requests.
5. Acceptable Use
Excelax services may not be used for spam, malware, phishing, illegal content, resource abuse, unauthorized access, denial-of-service activity, or any use that may damage our network, customers, partners, or reputation.
6. Support
Support is provided through approved Excelax channels. We may request verification before discussing account-specific information or making changes to services.
7. Suspension and Termination
Excelax may suspend or terminate services for non-payment, abuse, security risk, policy violation, or legal requirement. We will make reasonable efforts to notify affected customers where practical.
8. Limitation of Liability
Excelax is not liable for indirect, incidental, or consequential losses, including lost revenue, search ranking changes, missed business opportunities, or data loss caused by user action, third-party failure, or events outside our reasonable control.
9. Changes
We may update these Terms when services, laws, or operational requirements change. Continued use of Excelax services after updates means you accept the revised Terms.
10. Contact
Questions about these Terms can be sent to support@excelax.com.